I love the body language “science”. It is worldwide accepted it represents about 55% of our communication language. Our silence is more loudly than our words!
There are several positions of the body from what we can infer with some confidence the intentions of a person. For instance, the direction of the feet is one of the most honest parts of our body. They always point our intentions. If someone is talking to you, but his/her feet is pointing in another direction, to the door, for example, you know your conversation should end. Or you want to participate in a conversation between a group of people, and start a talk but no one directs to you, they are just listening but they are not inviting you to the group. This is not infallible science, but most of the body language is spontaneous and automatic, so, when we do it is most certainly sincere unless you practice to control it.
LinkedIn has a lot of posts from human resources companies, where we can observe a lot of professional photos where people stand with crossed arms. I am not a specialist in body language, but from what I know about the subject, this position is associated with a barrier, where the person closes the contact, she/he says is not open to you, she/he is not invite you. Remember the kids, they always cross their arms when they want to silently saying “I don’t want to talk to anyone and don’t anyone near me!”.
I wanted to be sure of this, so I searched more specialized places about professional image related to body language.I was right, this position IS the position to avoid in professional photos. This position indicates closed defensive shield, sometimes anxiety, like you have something to hide, is it sometimes called negative body language. One of the main tasks of sales people is when a potential client has the arms crossed, giving him an object as a gift so he could be “open” to the talk.
You can try a more professional position, with a picture where the arms don’t appear on the photo, or if they appear, you should try to show them doing something related to work, like pointing to a board, writing, etc.
If you belong to human resources you should be aware of this. I think it is not the message you want to pass.
Archive for: March 2015
I love the body language “science”. It is worldwide accepted it represents about 55% of our communication language. Our silence is more loudly than our words!
In the part I of these series it was introduced the importance of the stakeholders in the architecture. In Part II we have learned how to communicate with them, using views and viewpoints. We will now focus on the concept of perspectives, the non-functional requirements in our architecture but usually the most important, like security, audit, logging.
In the previous parts, we have talked about architecture elements, and how to show them to stakeholders in a way understandable for all the parties. By now, we have an initial structure of the whole system, but it misses the most important things in the architecture, and usually the more challenge to include, the quality attributes, or sometimes called cross-cutting concerns, like security, performance, logging, audit, scalability, etc.
These attributes of the architecture are always very challenge to include because they are orthogonal in the architecture. For instance, logging is something we want all over the architecture, probably in all modules, tiers, layers, etc, which implies changing all views already developed.
The name was given to these attributes in the context of an architecture its a little bit controversial, because there are entities that consider these attributes additional views of the architecture, and other entities consider something that change the views, orthogonal in the views, something that complements and can change an entire viewpoint. So it is natural to find these cross-cutting concerns named as views or perspectives. I, personally, like the term perspective, because these attributes are not another kind of views in the architecture, but the application of “quality” in the architecture, the insertion of elements that enrich the system. Like in a house, besides the construction we can improve the whole house with a better light system, internet all over the house, better walls, toilets with material that don’t get rusty, etc.
Why is this important for stakeholders and why we need them? Because they are usually the most important concerns! For instance, in a Bank, security is probably the attribute most important, and I bet almost every requirement includes security, explicitly or implicitly. The people who give support surely they want logging and audit to help them finding the origin of issues or someone who tried to access a resource illegally. In a website like amazon, the end users surely they want a very performant website, and so amazon wants a scalable system, for the system to grow big and in a smooth way.
The quality requirements, are the core of the requirements. They give color and form to the functional requirements. You can create a web page to register a user, but you will want to include audit, logging, security (like HTTPS) and manage the load balancing and scalability, not forgetting about sticky sessions or another architecture tactic (different from patterns).
With all these views, viewpoints and perspectives, you can think the architect will have a fragmented view of the whole architecture, which is true, but someone who wants to be an architect must be prepared for this challenge, find the best way to build a system with all these pieces, that’s why he/she will be an architect. It is not about the technical skills, only, but about choices and stakeholders.
In the previous post, we have seen the importance of the stakeholders in the development of an architecture. Because stakeholders aren’t all fluent in technical language we must find a common ground to communicate.
Views and Viewpoints
An architecture is a very complex system. If you try to create one big diagram to show all the elements of the architecture and its relations, it will be a big document, only useful for the ego boost of the architect. The stakeholders don’t need do know everything about the architecture, just the parts with interest to them. For instance, users of a bank application, they are more concerned with the user interface, performance, available information and in many cases with security. They don’t care how the database server exists or how is it connected with web services, integration tiers, etc. The architect should create a set of views of the system, for each set of concerns of the stakeholders. To this set of views, we call it Viewpoint, a part of the architecture. One view always belongs to a Viewpoint, and a Viewpoint can have multiple views. Examples of viewpoints are information, development, concurrency, functional, deployment and so on. We can observe there is a set of stakeholders with an interest in each of these viewpoints.
Let’s see an example. When building a house, you don’t want a unique blueprint with every element of the house, the exterior, the interior, the materials, the flow of the light, water, electricity, streets around, halls, etc. You expect to have several views of the house. You will have some views for the exterior like front view, side view on the afternoon, or if you want to see how the interior will look, you have a view of the living room, another for the kitchen, rooms, toilets, and so on. Other concerns could be how you circulate inside the house, and you expect to see views from the entrance, hall, the accesses between rooms and living room and toilets, etc.
The views about the accesses are a viewpoint related to the circulation of people inside the house. The other views are more related to the context, how the house is presented from outside, for instance.
The house is the same, but the views are different, and directed to specific concerns and different persons (stakeholders). When the architect talks to you, shows how the house will be at the end, but when he talks to the company that builds the house, the concerns will be completely different, they are interested in exact measures, materials, ground, time. These diagrams will have information you don’t care because they are too technical.
Again, the stakeholders are the fundamental piece of the architecture, besides the project being developed for them, even the management activities are around them and depend on them. Your strategy as an architect should have the stakeholders as the main actor on the scene, and all the tactics should include them in every decision.
Now, we know how to talk with stakeholders during the development process of the architecture, it is time to include in these views quality attributes, or sometimes called cross-cutting concerns, like security, performance, cache, etc. We call them perspectives (it is not a consensual term in the architecture community, but the main idea exists and is shared). We will see more about this in Part III of this article.
In this three parts article, I will introduce the concept of how the success of an architecture depends on the relation with the Stakeholders. Part I will describe the influence of Stakeholders in the success of an architecture, then Part II e III will describe how to communicate and create a common ground between the architect and the Stakeholders.
A Stakeholder is: “individual, team, organization, or classes thereof, having an interest in a system” (ISO/IEC 42010).
From the definition, we can observe something all Stakeholders have”…interest in a system”. This interest can be from a perspective of the customer who is buying the system and follows closely all the steps in the creation of the product, until someone, anonymous, who just uses it, like a person or system buying a ticket to a game. So, the objective of an architect should be building a system maximizing the satisfaction of all Stakeholders.
An architecture is, therefore, built around the Stakeholders needs. The majority of the Stakeholders are people, so the human variable enters in scene very strongly in the construction of the system. Things like negotiation, agreements, meetings, communication, expectations management, are skills the architect should dominate.
An architect is not a Project Manager but should work very closely with him. The success of a project from the Project Manager perspective is the satisfaction of the Stakeholders, as so for the architect. That’s the reason, for some many times we see the architect as a project manager too.
The process of developing an architecture evolves thinking, technical skills and a lot of communication with Stakeholders. The Stakeholders, usually are persons who don’t understand technicalities. It is necessary, for the architect, to create a way to expose his/her views to them, to create a common language of understanding. For that, we need Views and ViewPoints, something I will talk about on the Part II of this article.
There is a kind of a popular trend saying for you to win you should lose a lot of times, that all the fails somehow lead you to success. Really? Do you fail to win? I love paradoxes, really, I love them, but I don’t agree with this. It’s like saying if you are in a dark place, you should go against the walls until you find the exit. With luck, you can find the doors, hitting the walls over and over again. This is the plan? I don’t think it is a good plan, a very hurtful one to follow. it makes me remember a game I played when I was young, “Lemmings”, these little creatures, they moved to all kind of obstacles until someone (the player) could guide them to the exit door.
It is normal to “fail” a few times, but only if it is a part of a strategic plan, where the outcome of some tactics didn’t reward us as we though they could, but this is not failing, it is fighting against the uncertainty. Failing is bad, makes us wish to quit the endeavor. But having a mindset about victory and became very upset because something didn’t go as we wanted, makes us trying to improve our strategy, without losing our focus on the goal.
Maybe this is just about semantics, but makes all the difference by saying someone should lose to win, against the mindset that he just have to improve until he wins. In the first case we are saying you are a loser but maybe with luck you can get it, on the second, we are saying, you have the right to fight for what you want, but revise your strategy and the tactics as necessary while you are using them. You are making the person feel he/she is already there, but should adapt better to the environment to keep going.
The true of all of this, is that a lot of people will really fail, there are no space for all the people to be the owners of big companies, managers, leaders or references in their fields. In the end, only some of them will reach the success. Some people will say they are the ones who never quitted (“besides the falls along the way”), I will admit that some of the credit was due to the persistence (of falling and get up again), but the luck, time, the right people at the right time, context, environment, friends, family, money, they had a lot of saying in the final outcome.
I am not trying to steal your dreams, or steal the motivation that leads your life, but I think each people just have to try to find what their natural qualities are, where they can be great, and try, in that space, to fight to be great, not hitting walls until finding the success but enjoying the ride of overcoming the obstacles of improvement, again, not the walls, just obstacles, where your natural skills can help you to overcome them, and the victory is almost certain.
First, find yourself, then find your happiness.
In a period of my life I worked for a big company, my job was at customers site doing some advanced product troubleshooting and configuration. Some customer employees always had this predisposition to gently degrading the image of the company products, referring the quantity and severity of bugs in them. At first I was upset by this, and I tried to defend with all arguments I knew, however, my manager told me to not do it that way. He told me to accept the critic from the customer, and telling them that they were right. Really? What? He said to me: First, the comments are true, you cannot say it is false, its a fact, if you defend this you are creating breaches in your character reputation (more about character in a future post). Second, after telling them this, they don’t have any more arguments to say, it is out of the way, now you could talk about the qualities of the product when compared with the other vendors products. You could focus your argument in the advantages over other products and why the customer chose our products and not the others. So, you conceded, for a while, the “advantage” to your audience, but then you get the upper hand, because the “bad quality” issue was already resolved and there is nothing more to talk about it! A kind of jujitsu in the language! It is like a sports game, you accept an attack from the other team just to open their defense, and then counter-attack.
You can apply this kind of tool to anything in your life. Usually a good salesman never say no to a customer, he hears the customer, accept his arguments (for a while) and then he counter-attacks with his sales tools, and it works quite well! “Yes, the car is expensive, but have you observed all you can get with that price?”
Another angle is, when someone is trying to win some kind of argumentation against you, and you know that its just something that he/she doesn’t really know well, just keep hearing and let them talk, concede the “advantage”, for a while, and you will see how they hang themselves in their own argument.
By curiosity, this tool was used by Gandhi (at least in the movie) when he cites the Christian Bible “If someone forces you to go one mile, go with him two miles.” (the argument is more extensive, but the idea is the same)
In chess, we call this a gambit, sacrificing something for future advantage.